Data Protection Policy
KEEPING YOUR RECORDS
This practice complies with the 1998 Data Protection Act and this policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
WHAT PERSONAL DATA DO WE HOLD?
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
- Your past and current medical and dental condition; personal details such as your age, national insurance number/NHS number, address, telephone number and your general medical practitioner
- Radiographs, clinical photographs and study models
- Information about the treatment that we have provided or propose to provide and its cost
- Notes of conversations/incidents that might occur for which a record needs to be kept
- Records of consent to treatment
- Any correspondence relating to you with other health care professionals, for example in the hospital or community services
WHY DO WE HOLD INFORMATION ABOUT YOU?
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide care under NHS/Private arrangements and to ensure the proper management and administration of our service.
HOW DO WE PROCESS THE DATA
We will process personal data we hold about you in the following way:
We will retain you dental records whilst you are a patient of the practice and after you cease to be a patient, for at least 11 years or, for children, until age 25, whichever is longer.
Security of information
Personal data about you is held in the practice computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.
Disclosure of information
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
- Your general medical practitioner, the hospital or community dental services, other health care professionals caring for you
- NHS payment authorities
- The Inland Revenue & The Benefits Agency, where you are claiming remission or exemption from NHS charges
- Private dental schemes of which you are a member
Disclosure will take place on a 'need-to-know' basis, so that only those individuals/organisations who need to know in order to provide care to you and for the proper administration of Government (whose personnel are covered by strict confidentiality rules) will be given the information. Only that information that the recipient needs to know will be disclosed.
In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. In all other situations, disclosure will only occur when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right of access to the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing and the payment of a fee for access of up to £10 (for records held on computer) or £50 (for those held manually or for computer-held records with non-computerised radiographs). We may require evidence of you identity before being able to comply with the request. We will provide a copy of the record within 40 days of the request and fee (where payable) and an explanation of your record should you require it.
If you do not agree
If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in the Policy, please discuss this matter with you dentist. You have the right to object but this may affect our ability to provide you with dental care.
Who to Contact for more information: Debbie Cornock, Practice Manager
If you have a complaint or concern about the service you have received from the dentist or the staff in this practice, please let us know.
We operate a practice complaints procedure for dealing with complaints. Our system adheres to national criteria. Our receptionist will give you further information and provide you with our practice complaints leaflet giving details of the procedure. Our aim is to give you the highest possible standard of service and we will try to deal swiftly with any problems that may occur.
General Dental Council
The General Dental Council regulates dental professionals in the UK. All our dentists and dental care professionals are registered with the General Dental Council
General Dental Council:
37 Wimpole Street, London, W1G 8DQ